Swiss Experiences, operated by St-Arnaud Productions, designs and delivers high-end, time-sensitive services. The following conditions are structured by service type to ensure clarity, fairness, and compliance with applicable Swiss and EU consumer protection laws.

6.1 General Principles (Applicable to All Services)

• All changes and cancellations must be submitted in writing.

• Any modification requested after confirmation is subject to availability and may result in additional costs.

• Third-party supplier terms (including hotels, guides, transport providers, venues, and experience hosts) apply in addition to these Terms and may be more restrictive.

• No refunds are granted for no-shows, late arrivals, early departures, or unused services.

• Where services are provided for a specific date or period, statutory withdrawal rights may not apply once confirmation has been issued, in accordance with applicable Swiss and EU law.

6.2 Signature Experiences

(Half-Day to One-Day Experiences, including Vouchers)

Signature Experiences are leisure services provided for a specific date and are therefore subject to strict cancellation conditions.

• Once a Signature Experience is confirmed for a specific date, it is non-refundable.

• Date change requests may be submitted up to 72 hours prior to the scheduled experience and are subject to availability. Additional costs may apply.

• Cancellations or change requests received less than 72 hours before the experience, as well as failure to attend, will result in 100% forfeiture of the booking value.

• Experiences affected by severe weather or force majeure events may, at Swiss Experiences’ discretion, be rescheduled. Refunds are excluded unless mandatory law provides otherwise.

Vouchers (Signature Experiences)

• The purchase of a Signature Experience voucher constitutes the purchase of a prepaid leisure service, not the booking of a specific date.

• Vouchers are non-refundable from the moment of purchase, except where mandatory consumer law applies.

• Voucher validity periods apply strictly. Expired vouchers cannot be redeemed and are not refundable.

• Once a voucher is redeemed and an experience date is confirmed, the booking is treated as a date-specific leisure service and is subject to the same cancellation, change, and no-show conditions as direct bookings.

• Cancellation or non-attendance by the voucher beneficiary does not entitle the purchaser to a refund.

• Rebooking requests after voucher redemption are subject to availability and may incur additional costs.

6.3 Curated Journeys

(Pre-Defined 2–3 Day Packages)

Curated Journeys involve multiple coordinated services and limited availability.

• Cancellations received 14 days or more prior to departure may be eligible for a partial refund, excluding any non-refundable third-party costs.

• Cancellations received 13 days or less prior to departure may result in partial or full forfeiture of amounts paid, depending on supplier cancellation policies.

• Once a Curated Journey has commenced, no refunds will be issued for unused services.

• Changes requested after confirmation may require itinerary adjustments and may incur additional fees.

In accordance with EU consumer law, Curated Journeys constitute leisure services provided for specific dates and are therefore exempt from statutory withdrawal rights once confirmed.

6.4 Custom-Made Travel Design

(Journeys of 5 Days or More)

Custom-Made Travel Design services are bespoke, resource-intensive, and tailored to individual client requirements.

• Planning and design fees are non-refundable under all circumstances, including cancellation of the journey.

• Cancellations received more than 30 days prior to departure may be eligible for a partial refund of amounts paid, minus design fees and any non-refundable third-party costs.

• Cancellations received 30 days or less prior to departure may result in partial or full forfeiture of amounts paid, depending on supplier cancellation terms.

• Any changes requested after confirmation may require re-design and may be subject to additional planning fees.

• No refunds are granted once travel has commenced.

6.5 Force Majeure

Neither Swiss Experiences nor St-Arnaud Productions shall be liable for failure to perform or delay in performance resulting from events beyond reasonable control, including but not limited to natural disasters, extreme weather, strikes, political events, pandemics, or supplier insolvency.

In such cases, reasonable efforts will be made to offer alternative arrangements or rescheduling, without guaranteeing refunds unless required by applicable law.